Boost your sales with video-enabled assistants and keep the human connection at the heart of your customer experience. By integrating access to virtual assistants into unassisted shopping environments, you can provide the product information, support and guidance required by a customer to confidently make a purchase.
Whether you integrate a virtual assistant into your retail displays or embed within your online customer journey, you can personalise the shopping experience and deliver a consistent level of brand engagement no matter where or how the customer chooses to shop.
Our video-enabled solutions seamlessly integrate into any website or retail display providing a great, interactive customer experience at every shopping touchpoint.
Offer your customer a great brand experience in any online environment
Improve the purchase experience with authentic human-to-human interaction
Showcase your products and answer your customer questions in real-time
Improve conversion rates and realise up-sell and cross-sell opportunities
Re-define the digital customer experience through video-enabled assistants & virtual brand experiences that drive retail sales
Our virtual sales assistants enable you to achieve a consistent brand experience across all shopping touchpoint and increase both customer satisfaction and sales. Access to trained virtual assistants via retail displays or embedded into your website means you can provide live demonstrations, product information and support wherever your customers choose to shop.
We had the pleasure of working with Channel Assist on two activations for Manchester Pride 2023. They demonstrated a deep understanding of our brief and proactively found solutions that met the event environment and our objectives. Their 'can-do' attitude and adaptability handled last-minute challenges efficiently, and their professional approach gave us confidence. They also scouted an ambassador team that aligned with our brand's values. Their positive energy added value to our activations and left a lasting impression. We look forward to working with them again.
Our Field Sales Team provided by Channel Assist has driven a significant increase in market share for both our ASUS and Republic of Gaming product ranges. Most impressive is their digital expertise which generates outstanding content that effectively conveys our value proposition. This, combined with the team’s level of engagement within our retail partners, has elicited high performance across multiple sales, marketing, and merchandising metrics.
The Promoter team recruited and deployed by Channel Assist were fantastic ambassadors for the Robert Bosch brand. The campaign was extremely well managed from store selection, promoter training and performance management in the field through to campaign reporting and delivery of performance to deliver great campaign results.
Channel Assist’s specific knowledge and approved access of the travel shopping environment makes them an effective retail marketing agency to successfully deliver our airside projects. The team are professional and organised and take full responsibility for every stage of a project with a focus on regular communication, a high standard of online reporting and delivering optimal compliance.
W H SMITH
Channel Assist significantly evolved our learning proposition by introducing a micro-engagement approach which means we can communicate messaging quickly and succinctly. We can measure which content is delivered to which point of sale, to how many people and also measure the level of understanding by store. This has revolutionised the targeting of specific training and learning initiatives across our retail partners.
Google Chromebook’s fixture maintenance program has been transformed by Channel Assist. The real-time visibility of in-store issues, combined with Channel Assist’s excellent response times and effective remediation of identified issues, has significantly increased the compliance of our fixture estate across multiple retailers.
The success of our display rollouts is underpinned by the project management and installation expertise of the Channel Assist team. Their in-depth understanding of our displays, extensive knowledge, and relationships with retailers, combined with their multi-skilled installer team means they own and manage our retail installation projects from end-to-end.
Partnering with Channel Assist to deliver our Life Uninterrupted Roadshow enabled us to deliver a hugely successful retail channel engagement with the Three UK stores teams. Their understanding of every aspect of delivering a focused experiential event was intelligently informed by an in-depth understanding of our target audience which, when injected with a healthy dose of fun, resulted in the design of experiences that effectively and successfully engaged them. The retail roadshow event empowered over 3000 salespeople and generated an increase in our key performance metric.
Channel Assist launched Sonos’ first digital promoter program and effortlessly managed the pilot from end-to-end. The team were highly trained and fully equipped as virtual Sonos experts on our website and they achieved impressive results. Our customer satisfaction and transaction values both increased, and the team’s conversion rate consistently tracked at 23% and above.