NOTE: The wording in this document reflects the requirements of the General Data Protection Regulation (GDPR), which came into effect in the UK on 25 May 2018.

Data controller: Channel Assist of The Home Office, Station Road, Tring, HP23 5QY.

As part of any recruitment process, Channel Assist collects and processes personal data relating to job applicants. Channel Assist is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

What information does Channel Assist collect?

Channel Assist collects a range of information about you. This includes:

- your name, address and contact details, including email address and telephone number.
- details of your qualifications, skills, experience and employment history.
- information about your current level of remuneration, including benefit entitlements.
- whether or not you have a disability for which Channel Assist needs to make reasonable adjustments during the recruitment process; and
- information about your entitlement to work in the UK.

Channel Assist may collect this information in a variety of ways. For example, data might be contained in application forms, CVs or resumes, obtained from your passport or other identity documents, or collected through interviews or other forms of assessment.

Channel Assist may also collect personal data about you from third parties, such as references supplied by former employers. Channel Assist will seek information from third parties only once a job offer to you has been made and will inform you that it is doing so.

Data will be stored in a range of different places, including on your application record, in HR management systems and on other IT systems (including email).

Why does Channel Assist process personal data?

Channel Assist needs to process data to take steps at your request prior to entering into a contract with you. It may also need to process your data to enter into a contract with you.

In some cases, Channel Assist needs to process data to ensure that it is complying with its legal obligations. For example, it is required to check a successful applicant's eligibility to work in the UK before employment starts.

Channel Assist has a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. Processing data from job applicants allows Channel Assist to manage the recruitment process, assess and confirm a candidate's suitability for employment and decide to whom to offer a job. Channel Assist may also need to process data from job applicants to respond to and defend against legal claims.

Channel Assist may process special categories of data, such as information about ethnic origin, sexual orientation or religion or belief, to monitor recruitment statistics. It may also collect information about whether or not applicants are disabled to make reasonable adjustments for candidates who have a disability. Channel Assist processes such information to carry out its obligations and exercise specific rights in relation to employment.

If you have signed up to our mailing list, Channel Assist may keep your personal data on file in case there are future employment opportunities for which you may be suited. Channel Assist will ask for your consent before it keeps your data for this purpose and you are free to withdraw your consent at any time.

Who has access to data?

Your information may be shared internally for the purposes of the recruitment exercise. This includes members of the HR and recruitment team, interviewers involved in the recruitment process, managers in the business area with a vacancy and IT staff if access to the data is necessary for the performance of their roles.

Channel Assist will not share your data with third parties unless your application for employment is successful and it makes you an offer of employment. Channel Assist will then share your data with former employers to obtain references for you, and employment background check providers to obtain necessary background checks.

Channel Assist will not transfer your data outside the European Economic Area.

How does Channel Assist protect data?

Channel Assist takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused, or disclosed, and is not accessed except by our employees in the proper performance of their duties.

For how long does Channel Assist keep data?

Channel Assist will hold your data on file for 2 years after the end of the relevant recruitment process or from the last date of contact via email or phone call with the Channel Assist Recruitment Team. The purpose of holding your data is for the consideration for future employment opportunities. At the end of that period your data is deleted or destroyed.

You may withdraw consent for us to hold your data on file at any time by making a request in writing to

If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your personnel file and retained during your employment. The periods for which your data will be held will be provided to you in a new privacy notice.

Your rights

As a data subject, you have a number of rights. You can:

- access and obtain a copy of your data on request;
- require Channel Assist to change incorrect or incomplete data;
- require Channel Assist to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing; and
- object to the processing of your data where Channel Assist is relying on its legitimate interests as the legal ground for processing.

If you would like to exercise any of these rights, please contact
If you believe that Channel Assist has not complied with your data protection rights, you can complain to the Information Commissioner.

What if you do not provide personal data?

You are under no statutory or contractual obligation to provide data to Channel Assist during the recruitment process. However, if you do not provide the information, Channel Assist may not be able to process your application properly or at all.

Automated decision-making

Recruitment processes are not based solely on automated decision-making.
Policy Review Date

Date last reviewed: Feb 2022

Get in touch



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                01494 240170

Channel Assist Ltd, The Home Office,
Station Rd, Tring, HP23 5QY